We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.
We collect information when
We also collect information from third party sites, such as advertising and social media platforms and our fraud detection provider. If you link your social media or your third-party accounts to us, we will keep a record of your Social Media handle, and the other information that is made available to us according to your social media account settings
To use the Inyinya Grocery App (Inyinya Grocery)- you must permit the Inyinya Grocery App to access location services through the permission system used by your mobile operating system (“Platform”) or browser. We may collect the precise location of your device when the Inyinya Grocery App is running in the foreground or background of your device. We may also derive your approximate location from your IP address. We use your location information to verify that you are present in the location - city, State, or region you provided during your engagement with the App, in other to deliver your order, and track the progress and completion of your Deliveries. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the App. If you choose to disable the location feature through the settings on your device or the App, we will not receive precise location information from your device, which may prevent you from being able to receive your delivery, or track the delivery driver for your delivery.
When you visit the Sites or place an order on Inyinya grocery app or via any social media platform or mobile messaging service, including those belonging to any partner we work with for the purpose of providing delivering groceries, you are asked to provide information about yourself including your name, contact details, delivery address, order details, loyalty scheme details where applicable, and payment information such as credit card, debit card or banking information either directly or through third party payment gateway. We will also collect information from you when you contact us using the chat function on our Sites. We may also collect your date of birth to verify your age when you order or purchase age restricted items.
We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and make notes in relation to your call. We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.
We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes and/or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any Inyinya mobile application, through your mobile's browser or otherwise.
We may process health information about you only where you volunteer and consent to this, for example if you report any specific food allergies after placing an order.
The app does use third party services that may collect information used to identify you.
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection laws of the any country in which we provide services. We use your information where we need to in order t-
We also process your data to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of Inyinya Grocery and its legal entity- Ekeneze Technologies Ltd, our partners, delivery riders and drivers, or others (including to prevent fraud).
If you submit comments and feedback regarding the Sites and the services, we may use such comments and feedback on the Sites and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live and such comments and feedback may be shared with our partners to assess and improve their services.
We may also use your information to comply with any legal obligation or regulatory requirement to which we are subject.
We may share the information we collect with third party service providers who provide services to us or on our behalf. The types of third-party service providers whom we share user information with include for example:
Inyinya Grocery does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our Sites, we strongly encourage you to contact us immediately and we will use best efforts to promptly remove such information from our records.